There's an agent for that
Today: How AWS wants to be the center of agentic AI, just like everybody else, Microsoft hikes Office prices (again), and the latest enterprise moves.
Today: why Zendesk's CEO thinks structured data will help it find success in the AI era, the U.K. puts AWS and Microsoft under a regulatory microscope, and this week's enterprise moves.
Tom Eggemeier believes that a key product-strategy decision Zendesk made long before most of us had heard the term "generative AI" could spark a rebound in the company's fortunes.