Five important Runtime stories from 2025
Today: We run out the clock on 2025 with a look back at the year in enterprise AI, the latest enterprise moves, and the last Runtime roundup of the year.
Today on Product Saturday: six months after ServiceNow launched a product taking on Salesforce's core market, the "ohana" strikes back, Zuora sees big changes coming to SaaS pricing, and the quote of the week.
Today: How Zendesk is approaching one of the biggest shifts in enterprise software pricing in years, Meta gets into hot water over the claimed performance of a new AI model released over the weekend, and the latest funding rounds in enterprise tech.
Today: why Zendesk's CEO thinks structured data will help it find success in the AI era, the U.K. puts AWS and Microsoft under a regulatory microscope, and this week's enterprise moves.
Tom Eggemeier believes that a key product-strategy decision Zendesk made long before most of us had heard the term "generative AI" could spark a rebound in the company's fortunes.